Productivity, Diffusion Lags, and the J-Curve
Early adopters report confusion: output pauses while teams rebuild workflows, clean data, and retrain staff. Then, once learning compounds and systems interconnect, productivity jumps sharply. Expect a J‑curve, budget for it, and communicate milestones so stakeholders stay patient through the messy middle.
Productivity, Diffusion Lags, and the J-Curve
A regional carrier piloted AI routing. For months, drivers distrusted new paths, and dispatchers double‑checked everything. By quarter three, fuel use fell eight percent, missed windows halved, and customer churn reversed. The turning point was co‑design sessions where drivers shaped rules the model follows.